Terms & Conditions


RETURN POLICY


Prince Beauty Supply is pleased to offer the highest standard of customer service. We will gladly accept returns
 products within 7 days from delivery date in unused, unopened, original packaging,  please email : princebeautyexpress@gmail.com.

General Policy :

To be eligible for a return, your item must be unused, unopened and original packaging. We strongly suggest taking photos of your items upon delivery if the item or box was received damaged or opened. To complete your return, we require a receipt, proof of purchase and invoice with products from the order displayed. 

Items that are considered to be acceptable returns:
- Shipped items received that are not the color based on produced invoice.
- Shipped items received that are the wrong quantity based on produced invoice
- Shipped items received that are the wrong length based on produced invoice.
- Items that are unopened, unused in original packaging.

Non-acceptable returns include:
- Opened packaging/product
- Used packaging/product
- Tampered packaging/product


Processing Refunds :  
Once your return is received and inspected, an email will be sent to notify you that we have received your returned item and verify return shipping information. Based on the return issue You will also be notified of the approval or rejection of your refund. You may incur a 25-50% restocking fee on any returns based on product conditions. All returns and exchanges can be rejected if inspection has shown signs of damages/use that were not communicated or created by shipping and handling. Returns cannot be made to any other form of payment besides the original form. If you are approved, then your refund will be processed and a credit will automatically be applied to original method of payment within 3-5 business days. If the length of your return is extended past the 3-5 business day period, please contact your financial institution first before notifying us.


Sale Items
All sale items are considered FINAL SALE. No sale items can be returned or exchanged for any reason.

Exchanges
Exchanges are primarily accepted for defective/damaged item or shipping error. Shipping error is defined as shipping out the WRONG product or WRONG quantity. If you would like to exchange for color or brand type, the above refund policy applies as far as standard of the product at the point of return. If this happens to be the case, please email : princebeautyexpress@gmail.com.

Please send exchange/
return items : 7007 Page ave Saint Louis MO, 63133